2/12/20264 min read
E-commerce

Chatbot Product Recommendations: Practical Examples

Examples of recommendation logic that improves product discovery and average order value in ecommerce chat.

Chatbot Product Recommendations: Practical Examples

Recommendation chatbots perform best when they ask fewer but higher-signal questions.

Example recommendation patterns

  • Budget + intent branch: match price and use-case first.

  • Occasion + style branch: useful for apparel and gifting.

  • Repeat buyer branch: prioritize complementary products.

Conversation design checklist

  • Ask no more than 3 qualifying questions before first recommendation.

  • Show 2-3 recommendations with clear differences.

  • Always include a path to human support for uncertainty.

Internal implementation pages

Industry adaptation

For apparel, add size-confidence prompts before final recommendations.

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